Signing Up, Costs and Payment / Billing Options
	Cancellations
	Email
	E-Commerce
	Bandwidth
	Domain Names
	Multimedia
	Email Virus Scan
	Web Stats

Signing up, Costs and Payment / Billing Options

 Is there a setup fee?
NO! subwebdesign.com has no setup fees whatsoever.

 Do you charge sales tax?
Yes, we are required by law to charge sales tax, except for tax exempt organizations.

 Why are your prices so low?
Subweb Design understands what it's like to start-up with a tight budget. We believe that you should get valuable added services at an affordable price.

 How do I pay? Can I pay by check or money order?
Yes may pay by check or money order when you sign up for an annual hosting account.

 Who should I make the check or money order payable to?
Checks and money orders should be made payable to:

Subweb Design
409 Moody Ave.
League City, TX
77573 USA

 What are the total fees for services?
You pay for the Design & hosting package you choose, either monthly or annually. If you register a new domain, you are charged for that as well. Your total is your Design & hosting package + your new domain name. That's it! No hidden fees! You will own that domain even if you decide to host it somewhere else in the future. If you transfer your domain from another hosting provider, there's no extra charge; all you pay for is your hosting package.

 How long does it take to activate an account? When will my site be live on the Internet?
When you sign up for a hosting account, we require content to design your site or artwork in a timely fashion. Static websites or sites with little or no interaction/Database are generally completed within a 1 to 2 week time frame. It also depends on how fast each client provides content. Transferred domains usually takes 24-48hrs for DNS propagation. This is the time it takes for your domain to be visible on the Internet. If you transfer an existing site to our servers, the registrar can take up to 3-5 days to make the necessary modifications.

 My address and/or email address has changed. How should I let you know?
Send your new contact info to info, or contact support by phone or email.

 What if I go over my allotted bandwidth transfer?
You will be contacted by email or by phone if you exceed your bandwidth transfer for the month.

 Can I have more than one domain pointed to my webpage?
Yes,  we will redirect your additional domains to point to your main domain at a reasonable cost. All domains must be hosted or parked on our servers. For example, if you own yourcompany.com, .net, and .org, and yourcompany.com is your main site, we can point your .net and .org domain names to yourcompany.com. No matter which domain your customers type, they will be directed to your site.

Cancellations                                                 Back to top

 How do I cancel my account?
To cancel, contact us by email info.

Email

 What is spam? What are your policies regarding spam?
Spam is unsolicited email or newsgroup postings, usually advertising products or services. Spamming (sending junk email) generates a very negative response from most of its recipients. Since it is best to avoid this, we enforce a strict Anti-Spamming Policy. According to our policy, if you send spam from your domain, your account will be terminated. To ensure that you do not unintentionally generate spam, please obtain permission from your intended recipients before you add them to your distribution list.

 Can I get more Email accounts with my package?
Definitely!

 Can I use POP3 accounts?
All Email accounts are POP3 accounts. This means that your mail sits on our servers until you download it to your email software.

 Can I check my Email with Microsoft Outlook, Eudora or Netscape Mail?
Yes, you can use any of these email programs to send and receive your mail. All you need to do is configure them to download incoming mail (POP3, IMAP) and send outgoing mail (SMTP).

 What is the name of your POP3 and SMTP servers?
POP3 (incoming) Server: mail.yourdomain.com
SMTP (outgoing) Server: mail.yourdomain.com
Username or Login: user.yourdomain.com

 Do you offer email forwarding?
Yes, you can forward your EasyMail accounts to any existing email account, whether it's on our servers or not. It's easier than forwarding a call on your phone!

 How do I use your WebMail feature?
To check your mail online, use our new WEB BASED email client at:
WebMail Login. Using your username and password, you can check your mail from anywhere in the world. Remember, your email will not function correctly until domain name propagation is complete. This typically takes between 24 and 48 hours.

 Can I use the Auto Responder with an Alias account?
No, the Auto Responder feature works for POP accounts only, no forwards allowed either.

E-Commerce                                                  Back to top

 What do you mean by "Real time credit card processing"?
Real time credit card processing is the process in which a credit card transaction is processed as it happens. In an e-commerce environment, this is often accomplished by using a third party "transaction portal" like E-xact, InternetSecure or Cybercash.


 How does Subweb Design support e-commerce?
We supports e-commerce by supplying the platform architecture to enable e-commerce websites. We provide ecBuilder, a website e-commerce utility. ecBuilder partners with InternetSecure and E-xact to provide third-party credit card transaction processing. Note also that our servers have the E-xact Perl library installed to support E-xact's configuration software.

 Do I need my own certificate for SSL?
No, you can use our generic certificate.

The CSR (which we will send to you via email) will have to be sent to a Certificate Authority, along with "Proof of Organizational Name" and "Proof of right to use Domain Name". The "Proof of Organizational Name" in most cases is a copy of your customer's company registration documents or certificate of incorporation. The "Proof of the right to use Domain Name" in most cases is a printout your whois information. There are exceptions to both proofs. Contact your Certificate Authority for their exact specifications before sending any documents.

Bandwidth                                                      Back to top

 What is bandwidth
Bandwidth is the amount of information that is transferred from your website to people surfing your site. For example, if your first page is 10KB and 100 people go to your page in a month, you've used 1000KB or 1MB. Each hosting package we have offers a different amount of bandwidth transfer per month.

 What if I go over my allotted bandwidth transfer?
You will be contacted by email or by phone if you exceed your bandwidth transfer for the month.

 How can I tell how much bandwidth I'm using?
Simply login to the WebsiteOS and look at "Account Information" on the left hand side or you can click on Web Stats and Display Report. Under Kilobytes you can see you how much bandwidth you've used for that month.

Domain Names                                               Back to top

 What is a domain Name?
A domain name tells people (and the computers they use) how to find your homepage on the Internet. Your hosting provider assigns each domain name to a numerical IP (Internet Protocol) address. People remember names better than numbers, but computers translate www.yourname.com into IP address numbers.

 Why do I need to register a domain name?
Registering a domain name for your business or organization is essential to your marketing efforts. A domain gives your business credibility and a unique identity on the World Wide Web.

 What is a URL?
It stands for Univesal Resource Locator. Some people refer to it as a web address (although URL is not limited to the web). An example of a URL is http://www.subwebdesign.com. Please note that a URL is a unique identifier. No two websites can have the same URL. This is the reason why you should register your domain name before someone else does.

 What is an IP address?
Every computer on the Internet has a numeric address called IP-Address that is used to identify the location of the computer. An example of an IP address is 216.242.32.100. This kind of addressing system is cumbersome and hard to remember for humans. Having a domain name will eliminate the need to remember an IP address.

 What is a DNS?
DNS stands for "Domain Name Server". It translates domain names into IP addresses that computers understand. For example, if someone wants to access our website (www.subwebdesign.com), the DNS will translate the domain into the IP address 216.242.32.100, which will allow the computer to locate our web server.

 What are the components of a domain name?
A domain name consists of two or more words separated by a period. The last word (the far right) is called a "top-level domain". Here are some common top-level domains and their use: 

.COM
Used for commercial entities. It is the most popular top-level domain. Anyone can register a .com domain.

.NET
Originally used for networking organizations such as Internet Service Providers and backbone providers. Today, anyone can register a .net domain.

.ORG
Designed for miscellaneous organizations, including non-profit groups. Today, anyone can register a .org domain.

.EDU
Four-year, accredited colleges and universities.

Country Codes
Other top-level domains include those for countries (.CA for Canada, .UK for the United Kingdom, .HK for Hong Kong, etc.), which are based on the International Standards Organization's 3166 standard for country abbreviations.

To the left of the top-level domain is what is called the "second-level domain." In subwebdesign.com, "subwebdesign" represents a second-level domain within the top-level domain of .com.

 Do you handle the domain registration process? How much does it cost?
Yes, we now register domain names for only US$14.99/year or CDN$19.99/year! We also take care of any modifications on your already existing domain (i.e. transferring your existing domain to our servers). By paying for the name yourself, you are assured of complete title and ownership of it.

 How will I be able to tell if my desired domain name is already taken?
Before registering a domain name you will first have to do a "Whois" search to see if the requested domain name is available. We can look it up for you or you can check it out through internic.net.

 Can I register a domain name without web hosting?
If you don't need any of our hosting plans, feel free to take advantage of our Free Parking. You can park your domain names indefinitely on our servers at no extra cost, as long as you maintain ownership of your domain.

 Once I have secured my name, how long may I use it?
If there are no trademark disputes, your secured domain name will be yours for as long as you maintain the yearly registration fees with subwebdesign.com.

 What if my desired domain name is the same as a trademarked name?
If you register a name in good faith, it does not belong to an internationally known company and you can show that you have a legitimate reason to use the name, you will probably be able to keep the name. This may not be the case if it can be shown that you purchased the name for the express purpose of re-selling it to a company with a legitimate claim to the name.

 How do I choose a good domain name?
It is important to choose a domain that will reflect the intent and purpose of your website or business. Try to keep it short and simple. Your domain name will be one of the ways people recognize or evaluate the site for their interests when they are searching via Yahoo! or other search engines.

 What are the valid characters for a domain name, and how long can it be?
The only valid characters for a domain name are letters, numbers and a hyphen "-". Other special characters like the underscore "_" or an exclamation mark "!" are NOT permitted. Example: your name.com (not correct, no spaces allowed) Example: your-name.com (is correct) A domain name can be up to 72 characters long -- including the 4 characters used to identify the Top Level Domain (.NET, .COM, .ORG, or .EDU). Do not type the www. before your domain name when registering.

 Can I transfer an already existing name to your servers?
Yes, simply specify that you are requesting a transfer and NOT a new domain. You should keep the service with your current provider while waiting for your registrar to complete the transfer process. This can take up to 3-5 days.

 Do you charge to transfer the dns of my existing domain to your servers?
Absolutely not! If you use one of our design & hosting packages, the least we can do is transfer your domain's DNS to our servers for you!

 How do I transfer my existing name to your servers?
Most registrars give you a username and password so you can go to their site, login and make the necessary DNS modifications (change hosts). You'll need to enter in our nameserver information as follows:
Primary IP:
Primary Hostname: ns1.meganameservers.com
Secondary IP:
Secondary Hostname: ns2.meganameservers.com
Secondary IP:
Secondary Hostname: ns3.meganameservers.com

Feel free to contact us, we will help you through this whole process. We will help you to complete the transfer.

 Do I have to pay for my existing domain name again if I sign up with you?
Probably not. Most registrars, including Network Solutions, Register.com, and OpenSRS, don't charge you to do DNS Modifications.

 Can you host international domain names?
Yes, we can host any foreign extension. We will help you register these names when possible. Otherwise, we will provide you with the information that you need to register the name yourself.

 I just registered a domain name and it's still showing as available! Is it registered?
Of course! It will take between 24-48 hours for DNS Propagation. DNS Propagation is the process by which the computers on the Internet update their records (DNS tables) to reflect new site name(s). When this is complete, your name can be accessed and recognized on the Internet.

Multimedia                                                      Back to top

 Do you support Macromedia Shockwave or Flash?
You can use Shockwave and Flash.

 Do you support Real Audio/Video Streaming?
Yes, Real Streaming is available on our higher packages.

 How do I make Real Audio/Video files?
You need to get the Real Encoder software from www.real.com.

 Can I perform live streaming via Windows Media format or RealServer?
No, we do not support Windows Media streaming. We support RealVideo/audio streams through pre-recorded files.

Meta tags are used by search engines to help find your website. When you type a search topic on a search engine website, it uses a software program called a spider to search through the meta tags of websites in its list and find ones that match your search word. Meta tags do not appear on your website, but are hidden in the HTML code. They are used by web browsers and other web reading software

Email Virus Scanning                                      Back to top

 What is Email Scanning?
Email Scanning verifies that email and attachments entering and leaving your network are free from viruses and other malicious code.

 Do I need to install any special software?
To use our system you don't need to install or maintain any hardware or software.

 What email programs does Email Virus Scan support?
All email client software is supported, including WebMail.

 Does Email Virus Scan change my email settings?
No, email scanning keeps your original email settings.

 Does Email Virus Scan delay delivery of email?
The scanning of email is done when the email is sent to our servers. It takes approximately 0.1 seconds to scan for viruses using our virus scanning technology.

 We already have virus scanning. Why do we need Email Virus Scan?
Desktop software only protects your network from resident virus attacks and risks associated with floppy disks. A recent study by ISCA labs indicated that almost all viruses are transmitted through email or directly over the Internet.

Virus protection at the desktop is important, but even with virus protection at other levels of the network; stored data and computer networks are still vulnerable to attack. In order to ensure that the data on these systems are virus-free, a multi-tier, multi-protocol defense system needs to be implemented. Our service completes the vital defense you will need to protect your systems from email-borne viruses.

 Does Email Virus Scan work on Domain Forwarding, and Catch-all?
Email Virus Scan will scan all domain forwarding and catch-all email if it is forwarded to an email address that has virus scanning enabled.

 Does Email Virus Scan slow my computer down like desktop virus scanning?
No, there is no scanning done by your desktop computer. Email scanning is done at the server level.

 What statistics can I view?                                          Back to top
You can view web stats total disk space and total bandwidth usage.

If you have other questions or require clarification call us at 1-866-245-5154